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Port & Logistics Pelabuhan Makassar, Sulawesi Selatan Container Terminal Operator
RTG Crane Spare Mobilized in 8 Hours — Avoiding Rp 1.6B Vessel Demurrage
8 jam
Response time
Rp 1,6M
Demurrage saved
0
Vessel delays
T+8 jam
Operations resumed
Container terminal operator Makassar with 6 RTGs serving 800,000 TEU/year — RTG #3 sheave wheel cracked during night operations, PIM located spare in Singapore + pre-cleared customs air freight, on-site in 8 hours, Rp 1.6B demurrage avoided.
The Challenge
RTG #3 sheave wheel cracked during night operations. OEM replacement lead-time 21 days ex-Hamburg. Vessel demurrage accumulating at Rp 200 million/hour berthing — total potential Rp 1.6B if waiting for OEM standard timeline.
Our Solution
PIM located spare at independent Singapore distributor via on-call port-handling equipment network. Air freight Changi → Makassar with pre-cleared customs via emergency clearance code. Technical team remote-consulted for installation guidance.
The Result
The emergency sourcing service successfully delivered the sheave wheel on-site within 8 hours of RFQ confirmation. The RTG resumed operation the next night, preventing vessel delays and saving Rp 1.6 Billion in demurrage costs.
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