Question 1

Are you an authorized dealer?

Accepted Answer

No — we are an independent supplier. We source components compatible with the equipment brands you operate. Brand names are referenced only to indicate fitment; all trademarks belong to their respective owners.

Question 2

How do I know the parts are genuine?

Accepted Answer

Components ship with manufacturer documentation where available, plus our own inspection report with timestamped photos. Where OEM is not available, we offer certified aftermarket alternatives — labeled clearly so you can choose.

Question 3

What if the part does not fit?

Accepted Answer

If a fitment discrepancy arises due to our verification error, we guarantee immediate replacement or credit adjustment. We cross-reference manufacturer catalogs before billing to prevent these incidents, covering all return freight costs when applicable.

Question 4

Payment terms?

Accepted Answer

New accounts: proforma invoice. Established accounts: net 14–30 against PO and signed contract. We accept bank transfer, virtual account, and major B2B platforms. Foreign currency settlement available for offshore buyers.

Question 5

Can you indent parts not in your catalog?

Accepted Answer

Yes — bespoke indent sourcing is one of our primary capabilities. Submit your requirements list and our sourcing desk will map the supply chain route and delivery timeline.

Question 6

How fast is the RFQ response?

Accepted Answer

Within 24 hours guaranteed, typically within 2 business hours during weekday office hours (07:30–17:00 WITA). Emergency breakdown requests outside office hours can be sent via WhatsApp for after-hours triage.

Question 7

Do you deliver to remote mining sites?

Accepted Answer

Yes — we run scheduled logistics routes to major mining corridors and direct-to-coordinate dispatch for remote sites. For urgent requirements, we secure priority air freight to the nearest regional airport.

Question 8

What brands of equipment do you cover?

Accepted Answer

Universal coverage. Common brands include Komatsu, Caterpillar, Hitachi, Volvo CE, Cummins, Doosan, Kobelco, Yanmar, JCB, and Liebherr — but we source for ANY brand through our global supplier network. If you have a part number, we have a sourcing path.

Question 9

Are aftermarket parts safe to use?

Accepted Answer

When OEM is the right call we recommend OEM. For non-safety-critical components, certified aftermarket from audited manufacturers offers comparable quality at lower cost. Each aftermarket part ships with material/dimensional QC documentation so you can validate against your fleet maintenance standard.

Question 10

Can you supply discontinued or legacy parts?

Accepted Answer

Yes — discontinued part sourcing is one of our specialties. We tap into the global remanufactured-OEM market and audited used-part inventories. Provide the original OEM part number and equipment serial; we map sourcing routes within 24 hours.

Question 11

What is the warranty policy?

Accepted Answer

OEM parts carry the manufacturer warranty (typically 6–12 months from invoice). Certified aftermarket parts carry our 90-day functional warranty. Detailed coverage is written into the SLA accompanying each PO — see /sla-warranty for the published terms.

Question 12

Can I visit your warehouse to inspect inventory?

Accepted Answer

Yes — buyer site visits are welcomed by appointment. Our main office and warehouse in Batuah, Loa Janan, East Kalimantan holds the high-rotation SKUs and is open for inspection during business hours. Schedule via our contact form or WhatsApp at least 24 hours ahead so the right team member can host you.

CV Pratama

Heavy-Equipment Spare Parts Catalog

Engine & Power Train

Undercarriage System

Hydraulic System

Electrical & Cabin

GET (Ground Engaging Tools)

Compartment Universal

Any brand. Any part.

How We Build Procurement Trust

Source Verification

Fitment Check

Quality Inspection

Insured Delivery

Procurement Questions, Answered

Part Number Not Listed?

Request for Quotation

AI Fast Extraction (OCR)

Part Number Directory